OFFICIAL SUPPORT

How can we help?

These steps resolve the most common Fossil Empire problems on Windows.

The game does not start

  1. Restart Windows and launch Fossil Empire again.
  2. Install any pending Microsoft Store and Windows updates.
  3. Open Microsoft Store Library and select Get updates.
  4. If the problem remains, use Windows Settings → Apps → Fossil Empire → Advanced options → Repair.

Display or input trouble

  • Press F11 to switch between windowed and fullscreen display.
  • Use the mouse or the keyboard’s Tab, Enter, Space, and Escape keys to navigate.
  • Try the default Windows display scaling if text or controls appear unusually large.

Sound or motion settings

Open Settings from the title screen to adjust Master, Music, and UI/SFX volume. Reduce Motion is available for players who prefer fewer animated transitions.

Report a problem

Email ArchieVisionGames@gmail.com or use the public issue tracker. Include the game version, Windows version, what happened, and the steps that caused it.

Protect your privacy: do not include passwords, payment information, product keys, home addresses, or other sensitive personal information.